Return Policy

At InkPro, we want you to be completely satisfied with your purchase. However, in the unlikely event that you’re not, we offer support for returns under specific circumstances. Please read our return and refund policy carefully.

Returns

All sales are final. We are committed to providing high-quality tattoo tools and supplies, but we understand that there may be instances when returns are necessary. Returns/refunds are available in limited circumstances, such as warranty issues, shipping damages, or if you receive the wrong product.

Due to hygiene and safety reasons, most tattoo-related products are non-returnable, including but not limited to:

• Tattoo inks
• Tattoo needles
• Cartridges
• Sterilized items

Please select carefully when purchasing these products.

Conditions for Returns/Refunds

If you receive a product that has any of the following issues, we may offer a refund or replacement:

The product is damaged upon arrival.

The product is defective during use.

You received the wrong product.

To request a return or refund, please contact us at inkprosupply@gmail.com within 14 days of receiving your order. You will need to provide:

• Proof of purchase
• Photos or a video showing the product issue

Once your request is received and verified, we will process your return or refund. If the return is due to our error, we will cover the return shipping costs of replacement or by negotiation with two parties and or the freight company in certain circumstances. For all other returns, the cost of return shipping will be your responsibility.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.

Please note: If you haven’t received your refund yet, check with your bank or credit card provider as it may take some time for your refund to be posted.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at inkprosupply@gmail.com and return the item to:

InkPro Returns
40/90A Hobsonville Road, Hobsonville, Auckland 0618

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at inkprosupply@gmail.com. After this time, if your order has already been shipped, cancellation will not be possible, and you will need to initiate a return after receiving your items.

Warranty Issues

If your product has a warranty issue, please contact us first before returning it. We will assist you in coordinating with the manufacturer to resolve the issue, which may include repairs or replacement by an authorized service team.

Shipping Costs

You will be responsible for paying your own shipping costs for returning an item, unless the return is due to our error. Shipping costs are non-refundable, and any return shipping costs will be deducted from your refund if applicable.

For products valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Additional Non-Returnable Items

The following items cannot be returned or exchanged:

Gift cards

Some health and personal care items (opened)

How to Start Your Return

To begin the return process, please contact us at inkprosupply@gmail.com with the following details:

Your order number

Name and contact details

Description of the issue

Once we receive your return request, we will provide further instructions.